Refund Policy
Last updated: March 13, 2025
This Refund Policy describes the conditions under which Qicevyo may issue refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read and agree to the terms set out in this policy.
1. General Principles
Qicevyo is committed to delivering high-quality online educational experiences. We evaluate refund requests on a case-by-case basis in accordance with the terms described below. Submitting a refund request does not guarantee that a refund will be issued.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- You submitted a refund request within the eligible timeframe specified at the time of purchase.
- You experienced a verified technical issue caused by our platform that prevented access to the purchased content and which we were unable to resolve within a reasonable period.
- A session or event was cancelled by Qicevyo and no suitable alternative or rescheduled date was offered.
- You were charged more than once for the same purchase due to a billing error on our part.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- You have already accessed, attended, or partially consumed the content or session you purchased.
- You changed your mind after purchase without a qualifying technical or service failure.
- You failed to attend a scheduled live session for reasons unrelated to our platform.
- Your refund request was submitted after the eligible refund period had expired.
- The issue resulted from your own hardware, software, or internet connection.
- Promotional, discounted, or bundled purchases where the refund exclusion was stated at the time of purchase.
4. Refund Request Timeframe
Refund requests must be submitted within 14 days of the original purchase date, unless otherwise specified at the time of purchase. Requests submitted after this period will not be considered except in exceptional circumstances at our sole discretion.
5. How to Submit a Refund Request
To request a refund, please contact our support team using the details below:
- Email: info@qicevyo.com
- Phone: +353 1 557 3049
When submitting your request, please include the following information:
- Your full name and registered email address.
- The date of purchase and a description of the product or service purchased.
- A clear explanation of the reason for your refund request.
- Any supporting evidence, such as screenshots or error messages, if applicable.
6. Processing of Approved Refunds
6.1 Review Period
Once we receive your refund request, we will review it and respond within 5 business days. We may contact you for additional information during this review period.
6.2 Refund Method
Approved refunds will be returned using the same payment method used for the original transaction. We do not issue refunds via alternative payment methods unless the original method is no longer available.
6.3 Processing Time
Once approved, refunds are typically processed within 7 to 14 business days. The exact timing depends on your payment provider and financial institution. Qicevyo is not responsible for delays caused by third-party payment processors.
7. Partial Refunds
In certain cases, a partial refund may be offered. This may apply when only a portion of a purchased bundle or multi-session package was not delivered or accessed. The amount of any partial refund will be calculated at our discretion based on the value of the undelivered or inaccessible portion.
8. Cancelled or Rescheduled Sessions
If Qicevyo cancels a scheduled session, registered participants will be notified as soon as reasonably practicable and offered one of the following options:
- Access to a rescheduled session at no additional cost.
- A credit applicable to a future session or product of equivalent value.
- A full refund of the amount paid for the cancelled session.
If a session is rescheduled and you are unable to attend the new date, you may request a refund or credit by contacting us within 7 days of the rescheduling notification.
9. Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Initiating a chargeback without first seeking resolution through our support team may result in the suspension of your account pending investigation. We will cooperate fully with payment providers during any dispute process.
10. Amendments to This Policy
Qicevyo reserves the right to modify this Refund Policy at any time. Changes will take effect upon publication on this page, with the updated date reflected at the top of the document. Continued use of our platform following any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
11. Contact Information
If you have questions about this Refund Policy or wish to discuss a specific situation, please reach out to us:
| Contact Method | Details |
|---|---|
| info@qicevyo.com | |
| Phone | +353 1 557 3049 |
| Postal Address | New Inn, Glanmire, Co. Cork, T45 VX70, Ireland |
| Website | qicevyo.com |